Transportation for Seniors
Eligible residents over age 60 may utilize GRASP TRANSIT to access appointments within Bexar County. Clients who live within the Cities of Converse, Live Oak, Universal City, Schertz, Kirby, Windcrest and adjacent areas of unincorporated Bexar County. A passenger must be registered with GRASP prior to a pick-up and agree to pay a fare of $10 to $60 based on the distance of the trip.
All vehicles are accessible for wheelchairs and medical devices. Spouses and Caregivers may accompany at no extra charge. Service is available 8:30 to 3:00 Monday through Friday. Passengers who require additional assistance door through door or are not independent must have a caregiver provide support.
HOW TO BOOK A RIDE
The initial contact to GRASP is by phone or email our dispatch staff who will gather data to register and schedule the ride. The fare for the roundtrip will be calculated. Please inform dispatch about special needs, mobility equipment, limited vision or hearing, limited English, and if companions are riding along.
Rides are booked in advance on a first come-first served basis. The GRASP Transit Van will pick you up at the curb, transport you to your destination. Additional time will be needed to secure wheelchairs and assist riders who require additional help. Cancellations may be made by phoning dispatch at 210.658.3578 before 8:00 a.m. to avoid a trip charge.
Return trip times may be either pre-set or requested when you are ready to return. When the return trip time is left open, the driver will respond to your phone call and pick you up within the hour.
PHONE CONTACT: 210.658.6351 or 210.658.3578. Email: grasp@grasp211.org.
ACCESS TO MILITARY BASES
Passengers must always carry a photo identification or military identification card when requested a medical appointment at Joint Base Fort Sam Houston, Joint Base Randolph AFB, or accessing San Antonio Military Medical Center.
SERVICE ANIMALS
Your service animal may ride with you, but it must be on a leash. Please advise dispatch that you will be bringing a service animal on the bus.
GRASP Vehicles are accessible for wheelchairs, scooters and other mobility aids. Our lifts meet ADA standards up to 700 pounds: however, we may have to decline service if you or your mobility device will not properly fit on the lift or the weight exceeds capacity limitations. Those who have difficulty climbing or descending stairs may also use the lift
OTHER RIDERS
Other individuals such as a spouse or family member may accompany the client if dispatch is informed during scheduling and the pickup and destination is the same location. No fare is charged for an additional rider.
GUIDELINES FOR BOARDING VEHICLES
If the passenger’s residence is in a gated community, please provide the code to dispatch to inform the driver to minimize delay and late arrivals.
Be prepared to board the board 15 minutes prior to your scheduled pickup time. Drivers will wait up to 10 minutes at the agreed residence or location. Drivers will not leave their vehicles unattended to look for passengers at a medical facility or grocery store. Riders must be able to get themselves and their belongings or purchases to and from the vehicle.
The driver will assist you get your purchases on and off the bus but may not carry the items into your residence.
If a customer requests the vehicle to wait over an hour at a scheduled location during an appointment, an additional $15 fee may be assessed.
Customers who need to cancel a ride should contact the office within 24 hours of the appointment and before 8:00 a.m. for unforeseen circumstances. Repeated cancellations at the point of pick- up or not available upon arrival may result in suspension of future services. Passengers may be charged a “no-show, no call” fee.
LATE ARRIVALS
Drivers may arrive late at an appointment due to various circumstances such as unforeseen traffic conditions, weather and incorrect address information. If this occurs call GRASP so the driver can be notified. Drivers will make an effort to reach the destination on or before the designated time unless road conditions cause a delay. Winter and icy conditions may result in changing a pick-up time or cancellation of the trip. Passengers should carry contact information for their medical office when the driver has misinformation for an address, or the arrival time is delayed.
PAYMENTS
Passengers may pay for the trip in advance or request to be invoiced. Payments may be made in cash, check or credit card by contacting the transportation office. Tipping drivers is disallowed.
Transportation services are available for residents of the City of Windcrest. Individuals over age 60 requiring service to medical or shopping appointments may phone and schedule appointments for accessible vehicles providing curb-to curb pickup. Fares are charged based on the distance from home to destination. Caregivers and service animals are also welcome to ride along. Service is available 8:30 to 3:00 Monday through Friday.
Contact our dispatch at 210-658-3578 to make an appointment.